---
title: "Common Issues - Help Desk - mssgs"
description: "Login codes, notifications, updates, games and MCP connections - the usual suspects, solved."
canonical: https://mss.gs/en/help/troubleshooting/common-issues
language: en
---

# Common Issues

Login codes, notifications, updates, games and MCP connections - the usual suspects, solved.

## I never received my login code

- Check your **spam/junk folder** - the code email sometimes lands there.

- Wait a full minute and request a new code; only the **latest** code is valid.

- Double-check the email address for typos.

## I'm not getting notifications

- Check the **system notification permission** for mssgs (iOS/Android Settings → Notifications; macOS System Settings → Notifications).

- Check whether the conversation or server is **muted** in mssgs itself - see [Notifications](https://mss.gs/en/help/account/notifications).

- On desktop: if the inactivity timeout is routing alerts to your phone, they'll arrive there instead.

## The desktop app won't update

Updates install on restart. Quit mssgs completely (tray icon → Quit) and reopen it. Still stuck? Download the latest installer from [mss.gs/downloads](https://mss.gs/en/downloads) and install over the existing copy - your chats and settings are untouched.

## A game invite doesn't work

- Make sure everyone is on a **recent version** of mssgs - game rooms need matching versions.

- Ask the host for the **6-character room code** or QR and join manually from the game menu.

- Room full? Games seat 2 to 4 players depending on the title - see [Playing games](https://mss.gs/en/help/games/playing-games).

## My AI tool can't reach the MCP server

- The MCP server only runs while the **desktop app is open and you're signed in**.

- Confirm **AI / MCP access** is on in Settings → Integrations, and your **token** hasn't been revoked.

- If the port changed (it walks forward when busy), copy the config again from the Integrations tab.

## Messages won't send

- Check your connection - mssgs reconnects automatically when you're back.

- Large attachment? The free limit is 25 MB.

- Check [mss.gs/status](https://mss.gs/en/status) - if something is wrong on our side, it's listed there.

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