---
title: "Contact Support - Help Desk - mssgs"
description: "How to reach the mssgs team - and what to include so we can help you fast."
canonical: https://mss.gs/en/help/troubleshooting/contact-support
language: en
---

# Contact Support

How to reach the mssgs team - and what to include so we can help you fast.

Can't find the answer here? A human reads every message.

## Reach us

- **Contact form** - [mss.gs/contact](https://mss.gs/en/contact), the fastest route

- **Email** - [support@mss.gs](mailto:support@mss.gs)

- **In the app** - Settings → send feedback, logs attached if you choose

We usually reply within **24 hours**, in Dutch or English - your pick.

## Help us help you

Include these and we'll get to the answer in one reply:

- Your **username** (never your password - we will never ask for it)

- The **platform and version** (iOS / Android / desktop, found in Settings → About)

- What you **expected** and what **actually happened**

- A screenshot or screen recording, if you can

## Was this article helpful?

Didn’t find what you were looking for? We’re happy to help.

## Still need help?

Our support team usually replies within 24 hours.