Frequently Asked Questions

mssgs is a team chat platform for businesses and communities. Think Slack, but with a one-time payment instead of monthly bills, and your data stays in the EU.

mssgs is built by RUAL, a Dutch software company from Brummen with 15+ years of experience in business software.

No. mssgs is a product of an existing, profitable company. We are bootstrapped - no VC money, no growth-at-all-costs mentality.

mssgs works in any modern browser (Chrome, Safari, Edge, Firefox) on desktop, tablet, and mobile. There are also native apps for iOS, Android, Windows, and macOS.

We have a 14-day free trial for business accounts. For creators, there is Premium starting at $4.50/month with a free server.

Business: $850 one-time for 5 years, including 10 members. Premium (creators): $4.50/month with a free server up to 10 members.

We believe you should be able to buy software, not just rent it. $850 for 5 years is cheaper than 6 months of Slack for a team of 10.

You can renew for a new period, or export your data and leave. No lock-in.

Yes, you can always purchase additional member packages. Business: $85 per 10 extra members. Premium: $0.80 per extra member per month.

Credit card or bank transfer. Business accounts pay one-time upfront, Premium monthly.

Yes, within 30 days of purchase you get a full refund if you are not satisfied. No questions asked.

Yes, all prices are excluding VAT.

Yes, you automatically receive an invoice by email after payment.

Unlimited channels, voice calls, custom bots, workflow automations, webhooks, GitHub integration, Google/Microsoft SSO, advanced permission management, and smart search.

Currently only voice calls. Video calls are on the roadmap.

Yes, you can share files in chats. There are no storage limits.

Yes, there is a REST API for custom integrations and bots.

Native integrations with GitHub, Google (SSO), Microsoft (SSO), and Unifi. Plus webhooks for anything you want to build yourself.

No, mssgs is a web-based platform and requires an internet connection.

Yes, there are native apps for iOS and Android. mssgs also works in mobile browsers.

100% on servers in the EU (Netherlands/Germany). Your data never leaves Europe.

Yes, fully. We can also sign a data processing agreement if you need one.

No. Private chats are end-to-end encrypted. We have no access to the content.

No, never. We make money from the product, not from your data.

Private chats: end-to-end encrypted. All data: AES-256 encrypted at rest, TLS in transit.

We will inform you within 72 hours in accordance with GDPR. We have incident response procedures and regular security audits.

Yes, two-factor authentication is available for all accounts.

Business is for companies: one-time payment, 5 years, more features. Premium is for creators: monthly, cheaper, with a free server.

A free mssgs server with 10 members, unlimited channels, voice calls, custom themes, and a Premium badge.

Yes, at any time. Your server and data are preserved, you pay the difference.

10 members are included. Extra members cost $0.80 per user per month.

For small teams it can work, but Business gives you more features (workflow automations, API, priority support) and is more economical over 5 years of use.

Go to mss.gs and click on 'Try for free'. You can start immediately with a 14-day trial.

Email us at support@mss.gs. We usually respond within 24 hours.

Not by default, but for Business accounts we can schedule a call if needed.

Yes, you can export all your data at any time. Full data portability.

Premium: cancel at any time, no notice period. Business: expires automatically after 5 years, or email us for interim questions.

You get 30 days to export your data. After that, everything is permanently deleted.