Within 14 days
You can ask for a refund up to 14 days after the purchase.
Refunds
Changed your mind? Get your money back.
Credits you have not spent can be refunded within 14 days of buying them. Ask for it on this page and the money goes back to the payment method you used.
How refunds work
Unspent credits
We refund the credits that are still on your account. Credits you spent, gave away or used for Premium cannot be refunded.
Back the way you paid
The money returns to the payment method you used, within 14 days of your request.
Your purchases
Credits bought on mss.gs or in the desktop app in the last 60 days.
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Log in to see your purchases
A refund goes back to the account that bought the credits. Log in and you come straight back here.
You have no purchases from the last 60 days.
Request your refund by email
We could not load your purchases right now. Write to support@mss.gs from the email address on your account, and we will refund your unspent credits.
Bought in the iPhone or Android app?
Those purchases are handled by Apple or Google, and their refund rules apply. Ask for a refund through the App Store or Google Play.
Rather ask by email?
Write to support@mss.gs from the email address on your account and tell us which purchase it is about.
The full rules are in the terms, under purchases. Who you are buying from is on the company details page.